Business Terms and Conditions

1. Scope and contracting parties

Globalnetic operates as a light MVNO and supplies SIM, eSIM and connectivity services exclusively to businesses: resellers and organisations using connectivity professionally, including IoT deployments. The customer acts in the course of its business or profession and its representative must be authorised to enter into the agreement.

The supplier is the legal entity trading as Globalnetic identified in the quotation and order confirmation. Its full registered name and Chamber of Commerce number are to be completed in this draft. Contact: [email protected]. The currently listed business address is Zadelmakerstraat 3, 2984 CC Ridderkerk, the Netherlands, subject to confirmation.

Globalnetic does not sell directly to consumers through this website. Nothing in these terms removes mandatory rights where they apply.

2. Agreements and order of precedence

An agreement is formed when Globalnetic accepts an order in writing. A website description or enquiry does not by itself create a service commitment. The accepted order records the services, quantities, coverage, fees, activation rules, term and applicable support arrangements.

Individually agreed written provisions take precedence over these terms. A data processing agreement governs processing carried out on the customer's behalf. Any service-level agreement applies only to the services it expressly covers. These terms must be supplied in a form the customer can retain before or when the agreement is concluded.

3. Services, devices and integrations

Available services and integration methods are agreed for each deployment. Compatibility depends on devices, firmware, network access, territories and the selected service. The customer supplies accurate technical requirements and tests suitability before a wider rollout. Access to a portal or interface does not imply that every integration feature is included.

Coverage, speed and availability depend on the underlying networks and local conditions. Guaranteed service levels, support hours and remedies apply only where expressly agreed. A standard connectivity service must not be treated as a guaranteed emergency or safety-critical connection without a specific written agreement and appropriate safeguards.

4. Resellers and professional users

Resale is permitted only within the agreed commercial scope. Resellers remain responsible for their own customer contracts, lawful marketing, customer support and applicable end-user obligations, unless expressly agreed otherwise. They must not promise coverage, functionality or guarantees beyond the agreed service.

Customers are responsible for authorised users, compatible equipment, lawful use and the protection of access credentials and SIM profiles. They must promptly report suspected compromise or misuse and cooperate in addressing it. Fraud, unlawful traffic and interference with networks or other users are prohibited.

5. Fees, invoicing and payment

Fees, currency, taxes, billing intervals, usage charges and payment deadlines are stated in the accepted quotation or order. Business prices exclude VAT unless expressly stated otherwise. These terms govern negotiated business services, not consumer checkout purchases.

The customer should report an invoice dispute promptly, identifying the disputed amount and reasons. The parties will investigate in good faith; mandatory rights remain unaffected. Any late-payment interest and collection charges must comply with applicable law. Changes to pricing require the contractual basis and notice specified in the agreement and do not retrospectively change an accepted order.

6. Activation, duration and cancellation

Activation, validity, renewal, minimum commitments and cancellation notice are specified in the order. Deleting a SIM profile or ceasing to use a device does not by itself terminate an agreement. The customer must use the agreed cancellation channel and retain confirmation. Credits and refunds depend on the agreement, the reason for cancellation and applicable law; no blanket exclusion of remedies applies.

7. Support, suspension and termination

Faults should be reported through the agreed support channel with the identifiers and diagnostics needed to investigate, without sharing passwords or unnecessary personal data. Globalnetic may take proportionate measures where necessary to address a security incident, unlawful use, a binding legal requirement or a material breach.

Where reasonably possible, the affected customer will receive notice and an opportunity to remedy a breach. Urgent protective measures may be taken first where delay would create harm or be unlawful. Termination, outstanding charges and any unused prepaid balance are handled under the agreement and applicable law.

8. Data protection and confidentiality

Each party must comply with the data-protection obligations applicable to its role. Where Globalnetic processes personal data on the customer's behalf, the parties must conclude an appropriate data processing agreement before that processing begins. Network partners may have their own legal responsibilities; the service documentation must identify the relevant roles.

Each party protects the other's non-public business information and uses it only to perform the agreement, except where disclosure is authorised or legally required. See the Privacy Policy for information about personal data.

9. Liability and events outside reasonable control

Responsibility for breach, loss and available remedies is determined by applicable law and any valid, expressly agreed service-specific provisions. This draft does not impose an unconfirmed financial liability cap or exclude liability that cannot lawfully be excluded.

A party affected by an event outside its reasonable control must notify the other party where possible and take reasonable steps to reduce its impact. An upstream outage does not automatically remove all obligations. Prolonged disruption and termination rights are addressed in the service agreement and applicable law.

10. Changes, complaints and governing law

A new website version does not automatically amend an existing contract. Changes to an existing agreement follow its agreed change procedure. Complaints can be sent to [email protected] with the relevant order reference.

This draft proposes Dutch law, subject to confirmation in the final agreement and any mandatory law. Unless a valid jurisdiction clause is separately agreed, the competent court is determined under the applicable procedural rules.